What does the Future of the contact centre mean for your customers, technology & agents?
With the rise of chatbots and AI in customer service, how do you keep the human element in your digital interactions? How do you engage your agents to develop new skills that are required to support new customer behaviours? These are questions that drive the dreaded question: are contact centres going to be relevant in 5-10 years time? As more and more businesses are turning to self-service channels and reducing telephony contact, this question needs to be addressed as quickly as the rate at which technology is moving.
The 2017 Executive Customer Contact Exchange will bring together 70 C-level executives and VPs/Directors of Customer Service with their peers plus a host of industry leading solution providers to discuss the very topics that will be changing the face of the contact centre as we know it!
Join us to get the cutting edge vision on the customer service sector from those companies that are leading innovation and change.
The Leading Customer Contact Event for Senior Executives
2017 Featured Speakers:
Operational Services Director
Head of Customer Strategy
Société Générale S.A.
Burton Director, Global Business Integration Europe - Global Servicing Network
Head of Operations
Director of Customer Experience
Old Mutual Wealth
Topics of discussion
Future of the contact centre in 2017 and beyond
Embedding new automation technologies to streamline processes
Employee engagement and culture within the contact centre
Driving an omnichannel care environment for the anytime, anywhere, any-channel millennial
What our delegate & sponsors had to say
“An excellent event - some outstanding speakers and a range of very 'on-message' topics. Also a very useful peer network attended the conference - great to catch up with one or two old friends and former colleagues, and to meet others facing the same challenges and opportunities as I am”SVP, Head of Global Head of Contact Center Services, AIG
“A great opportunity to hear from your peers with the same challenges and a range of solutions. A shared experience in wanting to push the customer agenda.”Head of Customer Service, Moonpig
“The Exchange Team ran an excellent event - high quality presentations and genuine thought leadership. I got more in 6 hours out of this conference than many I have spend several days at.”Head of Transformation, Three Ireland
“Very relevant and good opportunity to network. Good attendance list in terms of experienced decision making individuals as well”Director of Customer Services, NewDay
“Thought provoking, packed full of inspiring presentations to help shape thoughts on the future of contact centres and their role in delivering an outstanding customer experience.”National Contact Centre Director, Molson Coors
Free Content View All
2016 Death Of The Contact Centre As We Know It?
Companies are starting to realise that their customer contact can’t just be good some of the time, it has to be consistently excellent across all channels all of the time. So with traditional methods..
Executive Customer Contact Exchange BFSI Post Event Report
With exclusive presentations, statistics and insight from the Exchange, I hope you find this report useful!
Forrester: How To Move From Personalization To Individualization
Forrester Senior Analyst, Customer Experience, Joana van den Brink-Quintanilha, presented at the Executive Customer Contact Exchange...
Visit the resource centre for more free reports, eBooks, infographics, interviews and more!