2016 Death Of The Contact Centre As We Know It?

2016 Death Of The Contact Centre As We Know It?
Companies are starting to realise that their customer contact can’t just be good some of the time, it has to be consistently excellent across all channels all of the time. So with traditional methods dying out to new and innovative technologies and solutions that are shaping the contact centre of the future...does 2016 spell the death of the contact centre as we know it? 

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