What’s Actually Being Done to Enhance Customer Contact Through a Multi-Channel Approach?

This panel discussed features the thoughts of Ruth Genelazo, Head of Customer Services, Moonpig; Debbie Kneller, Operations Director, Telephone Banking, Lloyds TSB; Adam Rowse, Managing Director, Relationship Banking, Barclays; and Oke Eleazu, Strategic Advisor, Sainsbury’s and delves into what is currently being implemented to communicate with customers through the channels they desire.


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