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Executive Customer Contact Exchange BFSI Post Event Report

Ten years ago businesses began to look to digital channels as a means of resolving customer queries, however today we continue to see a rush of innovation that has changed the contact centre functions forever.

More than ever, the rise of social media, applications and gamifications have created platforms for customers to share their experiences easily and quickly. It has never been more important to deliver a consistent one-stop-shop service that leaves the customer feeling delighted and empowered.

This post event report outlines these and many more central themes that arose from discussing the challenges and trends driving high levels of investment across the broad technology and service provider landscape.

With exclusive presentations, statistics and insight from the Exchange, I hope you find this report useful!

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