Video

• How Good Is The Experience At Leading UK, French And German Companies - As Rated By Their Consumers?
  

  Joana van den Brink-Quintanilha, Senior Analyst, Forrester presents on how most companies struggle to achieve their customer service goals due to other projects that may potentially be perceived as ‘higher priority’. However, everyone can agree that a great customer service strategy is now a legitimate differentiator in the market and can make a huge bottom line impact in business.