20 – 21 November, 2017 | Hilton Syon Park Hotel, London

Solution Provider Opportunities

We know how hard it is to find the right person, from the right company, at a time when they’re ready to invest. So that’s what we do, day in, day out, to help companies like yours drive more return from your marketing investment – reducing your sales cycle and accelerating your time to market. 

We can help whether your goal is building your brand, meeting new customers, differentiation, launching a new product or thought leadership, and can offer opportunities whether you’re the market leader or a little fish in a big pond.

Download Sponsorship Information Pack 

We provide a unique format, like no other conference in the market, take a look at this infographic to show you how we differ and find out what the Exchange has to offer you as a leading supplier to this market.

As well as providing a unique range of business development opportunities at the event, our impressive range of Marketing Services ensure that as a valued business partner you receive an exceptional level of pre-event exposure to the national and international marketplace. To find out more about the packages we offer along with pricing, take a look at your information pack below:

Download Marketing Services Information Pack 

Solution providers at the Executive Customer Contact Exchange are selected based on the requirements and interests of our delegates, including Law Firms, Consultants, Technology Companies and other experts specialising in:

AI, Chatbots & Automation Solutions:

  • Automatic Workflow Management
  • Automation – Data Integration
  • Automation – Initial Customer Contact
  • Automation – Post Call Follow Up
  • Chatbots/ Virtual Agents / Live Chat
  • RPA - Robotic Process Automation
  • Self Service/Mobile Apps
  • Video Chat
  • Voice Biometrics

Data & Analytics Solutions:

  • Agent Analytics & Monitoring
  • Compliance Analytics
  • Customer Analytics/ Insight
  • Social Media Analytics
  • Speech Analysis & NLP (natural language processing)

CX, Complaints & Omni-Channel Solutions:

  • CRM Solutions (please specify)
  • Customer Communications Management
  • Customer Complaints Management
  • Customer Experience Management
  • Customer Feedback (VOC/ NPS/ Surveys)
  • Customer Interaction Management
  • Customer Journey Mapping
  • Customer Loyalty
  • IVR/Speech Recognition
  • Multi Channel Integration
  • Quality & Customer Satisfaction Management
  • Social Media Management

Infrastructure & Outsourcing:

  • APIs (Application Programme Interface) and Integrators
  • Hosted/ Virtual / Cloud Contact Centre
  • Near Shoring
  • Offshoring
  • Home Working (Outsourcing)

Employee Engagement & Training:

  • Call Recording (agents)
  • Cultural Change
  • Employee Communications
  • Employee Loyalty, Rewards & Incentive Programmes
  • Gamification Software
  • Performance Measurement & Monitoring
  • Recruitment
  • Training (please specify type)
  • Unified Communications
  • Voice of the Employee

Solution Provider Testimonials

“Effective forum for engaging with potential clients” – Trevor Murphy, CEO, Textserv
“Extremely well managed. Exchange team strove to fill all my time. Audience targeted, so plenty of common ground from day one”– Sam Taylor, Client Manager, Rapide Communications
“We got what we wanted, format and management of event exceeded my expectations”- Tim Vaughan, Sales Executive, Portrait Software
“A well run, focused event providing the right level of prospects and content” – Colin Dean, Senior Sales Manager, Attensity

Enquire about Sponsorship

Sponsorship enquiry

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