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20 – 21 November, 2017 | Hilton Syon Park Hotel, London

Past Attendees

Below is a scrambled sample of senior executives who attended the 2016 Executive Customer Contact Exchange – please enquire for a complete list of attendees

Company Name Job Title
ACCA Head of Customer Service Innovation, Multi Channel Support Strategy
AIB Head of Customer Service
American Express Head of Digital Capability - Online
AXA Business Insurance Head of Customer Strategy and Customer Experience
BskyB Head of Customer Support
Bwinparty Board Member, SVP Customer Experience Design
E.ON Service Delivery Manager
Hotelbeds Group ( A subsidiary of TUI Travel) Director of Service Operations
Microsoft Head of Customer Experience and Service
NAB Group Director of Operations Telephone Banking
NH Hotels Head of Service Planning
PBZ Card SVP Customer Service
Qiagen Senior Director Commercial Systems
RAC Customer Service & Group Operations Director
RAC Head of Customer Services
Shop Direct Director of Customer Care Services
Telefonica O2 Programme Manager
Vodafone Sr. Director, Global Customer Service