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2016 Speakers Included


Gary Topiol
Gary Topiol
Managing Director EMEA
Nudge Rewards
Kai Schubert
Kai Schubert
Vice President Customer Interaction
Air Berlin
Andrew Mann
Andrew Mann
Customer Data Director
The Co-operative Group
Justin Conry
Justin Conry
Head of Transformation
Three Ireland
Fabien Pelous
Fabien Pelous
Customer Contact Centres Project Director
Air France - KLM
Paul Pugal
Paul Pugal
Customer Services Director
Auto Trader UK Limited
James Leech
James Leech
Head of Customer Services
Home Retail Group
Lynda Campbell
Lynda Campbell
General Manager, British Gas Cardiff
British Gas
Valerie Bram
Valerie Bram
Managing Director
T2 Linguistics Ltd
Tony Smith
Tony Smith
Tony Smith, Head of Business Development, CCaaS, Dimension Data
Dimension Data
Sharon Reeves
Sharon Reeves
Director, Digital Services
Sky
Keith Fletcher
Keith Fletcher
Head of End-to-End Customer Journey Experience
E.ON
Simon Separghan
Simon Separghan
Director of Global Contact Centres & Omnichannel
Barclays
Fabrice Etienne
Fabrice Etienne
Marketing Director EMEA
Lithium
Stuart Balnaves
Stuart Balnaves
Head of Learner Experience
UCAS
Megan Neale
Megan Neale
Global Head of Consumer Engagement Centres
Unilever
Joana Van Den Brink-Quintanilha
Joana Van Den Brink-Quintanilha
Senior Analyst
Forrester
Asif Mukhtar
Asif Mukhtar
Head of Sales & Service, Outsourcing
Shop Direct