20 – 21 November, 2017 | Hilton Syon Park Hotel, London
Operational Services Director LV=
Rodney is the Operational Services Director for General Insurance at LV= and is responsible for a range of services provided across the insurance customer contact centre including planning, business performance, business change, customer interaction, training, business standards, customer relations and insight.
With over 20 years’ experience in senior leadership roles spanning operations, frontline delivery, customer experience, employee engagement and operational support services , he’s always been focused on what he loves most and that’s putting the customer and people at the heart of the business to deliver great commercial outcomes.
Check out the incredible speaker line-up to see who will be joining Rodney.