White Papers
CX Network is committed to providing customer experience professionals with the most comprehensive selection of white papers and case studies on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of white papers and case studies, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
Deliver smart, personalized support anytime, anywhere
April 24 by Freshworks CX solutionsA guide to providing excellent customer service with AI-first omnichannel solutions
Forrester examines Total Economic Impact of Freshworks Service Suite
April 16 by Freshworks CX solutionsDiscover the real business impact of having bots, conversational support and ticketing–all in one place, powered by AI
Customer Service Benchmark Report
April 16 by Freshworks CX solutionsCompare your support team with the customer service standards offered by your competitors
5 priorities for customer service leaders in 2024
March 28 by Freshworks CX solutionsFrom AI to omnichannel support, explore how customer service leaders align their priorities for real business results
Get real with AI: Everything you need to know about generative AI in customer service
March 28 by Freshworks CX solutionsUncover the power of AI in customer service with this definitive guide to self-service and agent automation
Cut the long wait times with AI-powered automation
March 28 by Freshworks CX solutionsDiscover this 11-step guide to boosting service with AI-powered automation
3 steps to turn CX insights into business impact
March 26 by CX NetworkDiscover how to progress the experiences you offer customers in 2024
2024 Digital Experience Benchmark Report
March 15 by CX NetworkElevate your customers’ journey with global data and actionable insights from Contentsquare
How to use AI to reduce live chat volume by up to 60 percent
March 06 by CX NetworkLearn how AI-enabled virtual assistants can deliver step-by-step troubleshooting instructions for improved customer support and increased organizational efficiency
Your blueprint to generative answering in digital self-service
February 28 by CX NetworkLearn how to use generative AI to personalize search queries at scale
2024 Customer Service Trends Report
February 22 by CX NetworkExplore AI’s disruption on the customer service space and the five trends practitioners need to be aware of
Customer service insights in the generative AI era
February 13 by CX NetworkDiscover how to deliver on customer expectations for easy, fast and knowledgeable service