Talkdesk Content Hub
Talkdesk is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way.
Its trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for customers and improve the bottom line. Serving enterprise customers in over 100 countries, Talkdesk partners with customers to deliver continuous innovation and breakthrough results.
Check out the content from Talkdesk’s experts below.
Creating retail virtual concierges through conversational AI
September 16 by CX Network
This white paper, produced by Talkdesk, offers advice for organizations looking to enhance customer experiences with AI chatbots or voicebots
Best practices for designing customer conversations
June 30 by CX Network
Advice on how to implement tried-and-tested conversation design principles with a virtual agent
Contact center efficiency checklist
February 08 by CX Network
A checklist to boost the security of your hybrid contact center and its customer service efficiency levels
A Buyers’ Guide To Smart Customer Experience Investments
January 25 by Chanice Henry
Almost 2,000 customer experience professionals share their spending behaviors and decisions around investments dedicated to improving customer loyalty
Customer Experience Predictions Report: 2022
December 08 by Olivia Powell
Access forecasts from a host of CX leaders, from brands such as PepsiCo, Amazon and Roche, on the key CX trends, pain points and opportunities to be aware of in 2022
Five steps to a Netflix-like customer experience
November 24 by CX Network
This ebook explores the five crucial steps to AI-driven CX outcomes, their impact in contact centers and how their application can create a Netflix-like customer experience
A Comprehensive eBook on Insights of Contact Centers Experts
November 18 by CX Network
Customer service leaders explain how their contact centers achieved growth with key customer engagement metrics
The future of AI in contact centers
November 15 by CX Network
Discover how the use of AI will transform contact centers and the face of customer service
Global contact center KPI benchmarking report 2021
September 28 by CX Network
Learn how to track contact center performance across five operational metrics
Reframing contact center strategies in light of ‘the new normal’
July 15 by CX Network
Jay Gupta, senior product marketing manager at Talkdesk, presented on what ‘the new normal’ had in store for contact centers and how businesses can adapt to meet the associated challenges
